Privacy Policy

1. Introduction

 

Together Green Care Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.This policy applies to individuals we support, family members, professionals, employees, job applicants, suppliers and website users.

 

2. Who We Are

 

Together Green Care Ltd is a supported living provider operating within the United Kingdom.For data protection purposes, we are the Data Controller of the personal data we process.For any data protection enquiries, please contact:Email: office@togethergreencare.co.uk 

 

3. The Information We Collect

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We may collect and process the following types of personal data:

 

• Name, address and contact details

 

• Date of birth and identification information

 

• Support needs and relevant background information

 

• Communication preferences• Employment and recruitment information

 

• Safeguarding related information

 

• Website enquiry information

 

Where necessary, we may process special category data such as health or support related information in order to deliver supported living services.

 

4. How We Use Your Information

 

We process personal data to:

 

• Deliver supported living services

 

• Communicate with individuals, families and professionals

 

• Meet contractual and legal obligations

 

• Safeguard individuals

 

• Recruit and manage staff

 

• Maintain service quality and compliance

 

Our lawful bases for processing include contractual necessity, legal obligation, legitimate interests and, where appropriate, consent.

 

5. How We Store and Protect Data

 

Personal data is stored securely within controlled systems, including secure cloud based systems with restricted access. Access to data is limited to authorised personnel only.We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. We are committed to achieving Cyber Essentials certification to further strengthen our cyber security framework.

 

6. Data Sharing

 

We may share personal data where necessary with:

 

• Local authorities and commissioners

 

• Health and social care professionals

 

• Safeguarding bodies

 

• Regulatory authorities

 

• IT and system providers

 

We do not sell personal data. Information is only shared where lawful and necessary.

 

7. International Transfers

 

We do not routinely transfer personal data outside the United Kingdom. Where this becomes necessary, appropriate safeguards will be implemented.

 

8. Data RetentionPersonal data is retained in accordance with our Records Retention Policy and legal requirements. Data is securely disposed of when no longer required.

 

9. Your Rights

 

Individuals have the right to:

 

• Access their personal data

 

• Request correction of inaccurate information

 

• Request erasure where applicable

 

• Restrict or object to processing

 

• Request data portability

 

• Withdraw consent where processing is based on consent

 

Requests can be made by contacting us using the details above.

 

10. Complaints

 

If you are concerned about how we handle your data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.

 

 

11. Updates to This Policy

 

 

This Privacy Policy will be reviewed regularly and updated where necessary.